2014م - 1444هـ




يواجه الناطقون باللغة العربية سواء كمترجمين أو مستخدمين صعوبة في كتابة رسائل باللغة الإنجليزية ولا سيما في بداية حياتنا العملية.

فيما يلي الخطوات الأساسية في كتابة الرسائل التجارية والعامة ومحتوى كل خطوة بوجه عام.









• Dear Madam

• Dear Sir or Madam

• Gentlemen

•To whom it may concern

Starting بداية الرسالة

•I hope that all is well with you.

•Thank you for your email of 12 March.

• I am writing

- to inform you that...

- to confirm ...

- to request ...

-to apply for the position of

- To inquire about...

-to ask for further information about

• I am contacting you for the following reason...

• I recently read/heard about .....and would like to know ...

• Having seen your advertisement in ..., I would like to ...

• I would be interested in (obtaining/receiving) ...

• I received your address from ----- and would like to ...

Referring to a previouscontact

الإشارة إلى تواصل سابق مع المرسل إليه

• Thank you for your letter of March 15.

• Thank you for contacting us.

• In reply to your request, ...

• Thank you for your letter regarding ...

• With reference to our telephone conversation yesterday...

• Further to our meeting last week ...

• It was a pleasure meeting you in London last month.

• I enjoyed having lunch with you last week in Tokyo.

• I would just like to confirm the main points we discussed on Tuesday.

Making a request

تقديم طلب



• We would appreciate it if you would ...

• I would be grateful if you could ...

• Could you please send me ...

• Could you possibly tell us / let us have ...

• In addition, I would like to receive ...

• It would be helpful if you could send us ...

• I am interested in (obtaining/receiving) ...

• I would appreciate your immediate attention to this matter.

• I would appreciate it if you could please send me a brochure/if you could please reply within two days.

• Please let me know what action you propose to take.

Offering help

عرض مساعدة

• Would you like us to ...?

• We would be happy to ...

• We are quite willing to ...

• Our company would be pleased to ...

• Should you need any further information/assistance, please do not hesitate to contact us

Giving good news

عرض أخبار سارة

• We are pleased to announce that ...

• I am delighted to inform you that ..

• You will be pleased to learn that ...

Giving bad news

عرض أخبار سيئة

• We regret to inform you that ...

• I'm afraid it would not be possible to ...

• Unfortunately, we cannot / we are unable to ...

• After careful consideration, we have decided (not) to...